FAQ
Frequently Asked Questions
1. What types of jewelry do you offer? We specialize in a wide range of jewelry including:
- Genuine diamond jewelry
- Laboratory grown diamond jewelry
- Pure 10,14 and 18 carat gold jewelry
- Freshwater pearl jewelry
- Sterling silver jewelry
- Sterling silver with rhodium plating jewelry
- Gold plated jewelry
2. Are your diamonds genuine? Yes, we guarantee that all diamonds offered in our store are genuine unless specifically labeled as laboratory grown. Each diamond is certified for authenticity.
3.How are natural diamonds different from synthetic diamonds? Natural diamonds are formed in the Earth, while synthetic diamonds (also known as lab-grown or man-made diamonds) are created in controlled laboratory environments. Natural diamonds often have unique inclusions and characteristics formed over time, whereas synthetic diamonds can be more uniform.
4. What are the 4 Cs of diamonds? The 4 Cs stand for Carat (weight), Cut (shape and quality of the cut), Color (ranging from colorless to yellow/brown), and Clarity (presence of internal or external flaws). These factors determine a diamond's quality and value.
5. What is a diamond certificate, and why is it important? A diamond certificate, also known as a diamond grading report, is issued by an independent gemological laboratory (such as GIA, AGS, or IGI) and provides a detailed assessment of the diamond's 4 Cs. It ensures the authenticity and quality of the diamond.
6. How should I care for and clean my diamond jewelry? Regularly clean your diamond jewelry using a solution of mild dish soap and warm water, and gently scrub with a soft brush. Avoid harsh chemicals and store your jewelry separately to prevent scratches. Periodically, have your jewelry inspected by a professional jeweler.
7. How do I choose the right diamond for an engagement ring? Consider your budget and prioritize the 4 Cs based on personal preference. Typically, the cut is the most crucial factor for brilliance, followed by color, clarity, and carat weight. It's essential to balance these aspects to find a diamond that meets your criteria.
8. What is laboratory grown diamonds? Laboratory grown diamonds, also known as synthetic or cultured diamonds, are created through technological processes that replicate the natural diamond formation process. They have the same physical, chemical, and optical properties as natural diamonds.
9.How are laboratory-grown diamonds made?
- Laboratory-grown diamonds are made using two main methods: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD). Both methods involve creating the high pressure and high temperature conditions necessary for diamond growth.
10.Are laboratory-grown diamonds real diamonds? Yes, laboratory-grown diamonds are real diamonds. They have the same physical, chemical, and optical properties as natural diamonds. The main difference is their origin.
11.Can you tell the difference between laboratory-grown and natural diamonds? To the naked eye, laboratory-grown and natural diamonds look identical. Specialized equipment is required to distinguish between them, as they have identical physical and chemical properties.
12.Do laboratory-grown diamonds come with certifications? Yes, reputable laboratory-grown diamonds come with certifications from independent gemological laboratories, such as the Gemological Institute of America (GIA) or the International Gemological Institute (IGI), detailing their quality and characteristics.
13.How should I care for my laboratory-grown diamond jewelry? Laboratory-grown diamonds should be cared for in the same way as natural diamonds. Regular cleaning with mild soap and water, avoiding harsh chemicals, and proper storage will keep them sparkling and in good condition.
14. What is rhodium plating? Rhodium plating involves applying a thin layer of rhodium, a precious metal, onto the surface of another metal, such as gold or silver, to enhance its appearance and durability.
15. Why is rhodium used for plating jewelry? Rhodium is used because it is highly reflective, extremely durable, and resistant to tarnish and corrosion. It provides a brilliant, long-lasting shine.
16. What is sterling silver rhodium-plated jewelry? Sterling silver rhodium-plated jewelry is made of sterling silver (92.5% silver and 7.5% other metals) and coated with a layer of rhodium for added protection and shine.
17. Why is sterling silver often plated with rhodium? Sterling silver is prone to tarnish and scratches. Rhodium plating helps prevent tarnishing, increases durability, and gives the jewelry a more polished and lustrous appearance.
18.Does rhodium plating affect the value of sterling silver jewelry? Rhodium plating does not significantly affect the intrinsic value of sterling silver jewelry but can enhance its aesthetic appeal and longevity.
19. How should I care for my sterling silver rhodium-plated jewelry? To care for your rhodium-plated jewelry, avoid exposure to harsh chemicals, remove it before swimming or showering, and clean it with a soft, non-abrasive cloth. Store it in a dry, cool place, preferably in a jewelry box or pouch.
20. How long does rhodium plating last? The longevity of rhodium plating depends on factors such as frequency of wear, exposure to harsh chemicals, and proper care. Generally, it can last from a few months to a few years before needing re-plating.
21. Can rhodium-plated sterling silver jewelry cause allergic reactions? Rhodium is hypoallergenic and typically does not cause allergic reactions. However, if the rhodium layer wears off and the underlying metals are exposed, it could cause a reaction in individuals with metal allergies.
22. What are the differences between 10 carat, 14 carat and 18 carat gold? The carat (or karat) of gold refers to its purity. 10 carat gold is 41.7% pure gold, while 14 carat gold is 58.5% pure gold, and 18 carat gold is 75% pure gold. The higher the carat, the more pure gold the piece contains.
23. Do you offer customization or personalized jewelry? Yes, we offer customization services for certain jewelry pieces. Please contact our customer support team to discuss your requirements.
24. How should I care for my jewelry? Different types of jewelry require different care. General tips include avoiding exposure to chemicals, storing jewelry in a dry and safe place, and periodically cleaning with a soft cloth.
25. Do you offer warranties or guarantees? Yes, we offer warranties on our jewelry depending on the type and specific product. Details regarding warranties and guarantees are provided with each product listing. Feel free to contact us if you have specific questions about warranties.
26. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely to ensure your financial information is protected.
27. What is your return policy? We want you to be completely satisfied with your purchase. We offer a 30 day return policy for unused and undamaged items with their original packaging intact. Please review our detailed return policy [here] [link to return policy page].
28. How can I contact customer support? Our customer support team is available to assist you with any questions or concerns. You can reach us through support@hannahsjewelbox.com or by filling out the contact form on our website.